One omnichannel inbox
WhatsApp, Instagram, Messenger and website chat together.
Riyadh to Jeddah.
One inbox for every chat.
Customers in Saudi Arabia write to businesses on WhatsApp, Instagram and the website, often in Arabic. SM Gateway brings the official WhatsApp Business API, Instagram, Messenger and website chat into one omnichannel inbox for teams in Riyadh, Jeddah, Dammam and beyond.
See plans and pricingIncluded in every plan
Arabic and English
Replies, website chat and opt-outs in both languages.
Your working week
Working days, hours and timezone set for the workspace.
Every channel together
One list, with the channel and history always visible.
Handover with context
A colleague picks up with the note and the reason.
Opt-outs in Arabic
STOP and START recognised in Arabic and English.
01
An omnichannel inbox for Saudi teams.
Every channel arrives in one list with its history, so a customer who starts on Instagram and continues on WhatsApp is still one conversation for your team. Assign an owner, hand over to a colleague with a note, and keep the lead and its next step beside the chat.
- Connect more than one WhatsApp number.
- Leads with owners, stages, values and tasks in every plan.
- Reports on waiting replies, agent activity and the lead funnel.
02
Arabic customers, Arabic opt-outs.
Your team replies in Arabic or English. Website visitors chat in either language, and customers can send STOP or START in Arabic or English on WhatsApp, Messenger and Instagram; the opt-out is confirmed and enforced on every campaign.
03
Your working week and your timezone.
Set the working days, hours and timezone of the workspace, so out-of-hours replies follow Riyadh time and a Friday and Saturday weekend. Branch teams in other cities can keep their own routing.
04
Plans in AED, Meta fees at cost.
Plans are priced per workspace per month in AED and paid by card through Stripe. Meta sets WhatsApp message fees by the recipient’s country and charges them directly to your WhatsApp Business account; campaigns show the estimate in AED before you launch.
- Launch pricing: 50% off the list price for workspaces that subscribe during our launch.
| Plan | Monthly | Billed yearly, per month | Team members | Channels |
|---|---|---|---|---|
| Starter | AED 150 | AED 120 | 3 | 2 |
| Professional | AED 499 | AED 349 | 15 | 6 |
| Enterprise | AED 999 | AED 849 | Unlimited | Unlimited |
05
Where the data is, stated plainly.
The application is hosted in a private data centre in the United Arab Emirates, not in Saudi Arabia. If your organisation must keep customer data inside the Kingdom, check that requirement with us before you sign up. The subprocessors page lists the providers that process data elsewhere.
06
SMS backup with Unifonic or Twilio.
When a workflow verifies a customer by one-time code, it can fall back to SMS through your own Unifonic or Twilio account, and connectors on Enterprise call your own systems from the same workflow.
For Saudi teams
Answer from one place.
Front desks and sales teams reply to WhatsApp, Instagram, Messenger and website chat without switching apps.
Start free trial Illustrative photo. Interface details use sample data.Questions, answered.
Can businesses in Saudi Arabia use SM Gateway?
Yes. A business with eligible WhatsApp, Instagram or Facebook accounts can sign up and pay by card in AED. SM Gateway is operated by 360 Gateways Group FZE LLC in the United Arab Emirates.
Is our data stored in Saudi Arabia?
No. The application is hosted in a private data centre in the UAE. If you need in-Kingdom hosting, talk to us before you sign up.
Can we connect a Saudi WhatsApp number?
Yes. A WhatsApp Business number from Saudi Arabia connects through Meta’s sign-in like any other eligible number, subject to Meta’s account and number requirements.
How are WhatsApp fees charged for customers in Saudi Arabia?
Meta charges its WhatsApp message fees by the recipient’s country, directly to your own WhatsApp Business account. SM Gateway adds no markup and shows the estimate in AED before a campaign is sent.
Do you support Arabic?
Your team replies in Arabic or English, website chat works in both, and opt-out keywords are recognised in both languages.
Do we need a Meta developer account or an app of our own?
No. SM Gateway is verified as a Tech Provider by Meta, so your business connects under our verified app. You sign in with Facebook, choose the number, Page or account and grant the permissions; there is no developer registration and no App Review on your side.
Is there a free trial?
Yes. Sign up with Google, Facebook or email and start a free trial with a card on file. The trial is available once per email address and once per card, and you can cancel before it converts to a paid plan.
Product screens are from the SM Gateway application with sample data. Cards and photos are illustrative.