It starts with a message.
In the UAE and across the Gulf, customers rarely fill in a form. They send a WhatsApp, reply to an Instagram story or message a Facebook Page, and they expect an answer the same day. Behind that message there is usually a small team passing one phone around, switching between apps and losing track of who replied. We started 360 Gateways Group to fix that.
One place for every conversation.
SM Gateway brings those conversations into one shared inbox, so the whole team sees the same thread, every enquiry has an owner, and nothing waits unanswered. Around the inbox we built what the next step needs: contacts and leads, workflows and reminders, AI that answers from your own information, campaigns with consent, social publishing and reports.
What we do.
We are a small team that designs, builds and runs its own software, end to end.
- Software: SM Gateway is designed and developed in-house in Dubai, and we ship new features every week.
- Messaging and social media: we connect WhatsApp, Instagram and Messenger through Meta, as a verified Tech Provider.
- Hosting: the application runs in a private data centre in the United Arab Emirates.
- Setup help: we guide teams through connecting their channels and building their first workflows.
How we work.
A few promises shape every decision we make.
- Your data stays in the UAE, and you can see who processes it on our subprocessors page.
- Your accounts stay yours: your number, Pages and profiles belong to your business, and you can disconnect at any time.
- People stay in charge: AI answers only from what you give it and hands over to your team when it should.
- Shipped, not promised: our What’s new page lists only features that are live today.
Company details.
Social Media Gateway and SM Gateway are products of 360 Gateways Group FZE LLC.
| Company | 360 Gateways Group FZE LLC |
| Legal form | Free zone company (FZE LLC) |
| Licence number | 2622118725888 |
| Based in | Dubai, United Arab Emirates |