One workspace for several Instagram accounts.
Manage enquiries for more than one eligible Instagram professional account in your company workspace. Add accounts one at a time through the authorization flow, then keep track of which account each customer contacted.
- Bring multiple brand or branch accounts into the shared inbox.
- Keep the account identity with the conversation.
- Assign enquiries and continue the lead follow-up with your team.
A guided connection, with your access in your hands.
The application guides an authorized user through provider sign-in, permissions and account selection. For the current connection method, prepare a professional Instagram account linked to a Facebook Page. Personal accounts are not the intended setup.
Give interested customers a next step.
Use the customer’s message to understand the requirement, assign the right person and move the lead toward becoming a client. Configure AI assistance or automatic replies around your business context, with human handoff and Instagram’s messaging rules in mind.
Know what the connection covers.
This page describes customer messaging through Instagram Direct. Social publishing, advertising and Creative Studio are separate workflows. Available message types, history and reply permissions depend on the account and approved integration access.
Questions, answered.
Can I connect multiple Instagram accounts for one company?
Yes. The application supports separate Instagram connections within a company workspace. Each account must be eligible and authorized; plan limits should be confirmed during onboarding.
Do I need a professional Instagram account?
Yes. The current onboarding flow is built for eligible professional accounts linked to Facebook Pages, with the required account and Page access.
Do my team members need the Instagram password?
Account connection happens through the provider’s authorization flow. Team members then work in Social Media Gateway using their assigned application access; passwords should not be shared with support agents.
Does this automatically publish Instagram posts?
No. This connection page covers customer conversations. Content creation and any publishing workflow should be discussed separately as part of Creative Studio.