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Use case · Real estate

From property enquiries to qualified searches.

Give every buyer or renter a clear next step, from their first message to suitable property recommendations.

See the workflow in 30 seconds.

Illustrative workflow using sample enquiries. Connected accounts, configured sources and appropriate permissions are required.

Capture the search

Budget, bedrooms, areas and timeline are collected in the conversation.

Match live inventory

Saved searches are matched against your properties, within the client’s criteria.

Agents approve the send

Review mode lets an agent approve recommendations before they reach the client.

01

Understand the search

Collect the customer’s budget, preferred locations and property requirements in the conversation.

02

Confirm and match

Let the customer confirm their needs, then match against your configured property inventory.

SM Gateway saved property search for a client: purpose, budget range in AED per year, minimum bedrooms, property type, timeline and preferred locations.
03

Keep an agent involved

Review recommendations and assign follow-up to an agent. Retain the search context when colleagues take over.

04

What this workflow needs

Matching depends on your inventory and configured review mode. A recommendation does not reserve a property or schedule a viewing.

For property agents

From enquiry to qualified search.

Buyer and renter enquiries become saved searches with an owner, so agents spend time on qualified clients instead of repeating questions.

Create your account Illustrative photo. Interface details use sample data.

Product screens are from the SM Gateway application with sample data. Cards and photos are illustrative.

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