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Knowledge & lookups

Useful answers from your business information.

Connect configured knowledge and lookup sources so your team can answer with relevant business context.

Answers from your sheets

Upload Excel or CSV, or connect a Google Sheet: repairs, prices, stock or orders.

Business knowledge for AI

Add opening hours, services and common answers for the assistant to use.

A person when needed

If the answer isn’t in your data, the conversation goes to your team.

01

Business knowledge

Maintain the information your assistant needs to answer common questions. Review source content as your business changes.

SM Gateway AI Assistant settings: choose your own API key or platform AI, and pick the provider and model, with keys stored encrypted and never displayed.
02

Structured lookups

Retrieve permitted records from configured tables and connected sources. Keep access scoped to the appropriate customer and company.

03

A clear handoff

When information is missing or a question needs judgment, pass the conversation to a team member.

Your data, your answers

Keep the sheet. Skip the copy-paste.

Customers get status, price and availability answers from the tables you already maintain, and change rules send updates when a value changes.

Create your account Illustrative photo. Interface details use sample data.

Product screens are from the SM Gateway application with sample data. Cards and photos are illustrative.

Make it work
for your business.

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