Every product question together
Instagram, WhatsApp, Messenger and website chat in one shared inbox.
Turn product questions into useful answers.
Keep product enquiries and staff follow-up together, even when shoppers arrive from different channels.
See the workflow in 30 seconds.
Illustrative workflow using sample enquiries. Connected accounts, configured sources and appropriate permissions are required.
Answers from your table
Prices, sizes and stock come from the product table you upload or connect.
A person for advice
When a shopper wants help choosing, the conversation goes to your store team.
01
Bring enquiries together
See separate incoming messages with their channel and conversation context.
02
Find the right information
Look up products and prices from configured business tables or knowledge sources.
03
Assign the next step
Send the enquiry to the appropriate colleague and create a follow-up task when it needs attention.
04
What this workflow needs
This workflow answers enquiries. Checkout, live stock reservation, payment and shipping require separate systems and integrations.
For store teams
Keep every product enquiry moving.
Routine stock and price questions get instant answers, and anything that needs a person lands with an owner and a follow-up task.
Create your account Illustrative photo. Interface details use sample data.Product screens are from the SM Gateway application with sample data. Cards and photos are illustrative.