Book from live availability
The clinic assistant offers doctors and free slots from your connected clinic system.
From patient enquiries to the next appointment.
Help reception handle service questions, appointment requests and changes in one workspace.
See the workflow in 30 seconds.
Illustrative workflow using sample enquiries. Connected accounts, configured sources and appropriate permissions are required.
Reminders that get answers
Appointment reminders with I’ll come, change time or cancel buttons.
Reception stays in charge
Changes and special requests go to your clinic team with the context attached.
01
Answer the first question
Use configured clinic information to answer service enquiries and route the conversation to reception.
02
Find an appointment
With a configured ClinicGateway connection, use its doctors, services and available slots to guide the booking.
03
Confirm before changing
Complete the required verification and customer confirmation before booking, cancelling or rescheduling. Report success only after the clinic system confirms it.
04
What this workflow needs
ClinicGateway owns appointment and patient records. A connected clinic system and appropriate access are required. Messaging is not a medical advice service.
For reception teams
Fewer calls on hold. More appointments confirmed.
Patient questions from WhatsApp, Instagram, Messenger and website chat arrive in one inbox, and routine bookings follow a verified flow.
Create your account Illustrative photo. Interface details use sample data.Product screens are from the SM Gateway application with sample data. Cards and photos are illustrative.