A clear path
to data deletion.

1. Send your deletion request.

Email the privacy and data-deletion address below with the subject “Data deletion request — Social Media Gateway”. Tell us whether you want specific personal information, connected Facebook, Instagram or WhatsApp data, or your entire SM Gateway account/workspace deleted. You can request deletion without signing in.

• Include your account email or the contact identifier used in the conversation, such as your phone number or channel username.
• If known, include the business/workspace name and the connected Page or business-account identifier so we can locate the relevant records.
• Describe the scope of the request and provide a reply address. Never send passwords, access tokens, full payment details or unnecessary identity documents.

2. Verification and acknowledgment.

We use proportionate checks to confirm your identity and, for an entire workspace or another person’s records, your authority. We may ask for limited additional information through a secure route if needed. We acknowledge the request, explain any necessary verification and communicate progress or further information needed through your reply address. Requesting deletion does not require a paid subscription or continued access to the application.

3. What deletion covers.

Depending on your request, deletion covers relevant personal and Meta platform information held by SM Gateway, including account or contact details, messages and attachments, associated identifiers, connection tokens and related records. We coordinate deletion of relevant copies with our service providers and, for business-controlled records, the responsible business. A workspace-wide request requires authorized instructions; an individual can still request deletion of their own information directly.

4. Timing, backups and legal exceptions.

We act without undue delay after the necessary verification and within applicable legal deadlines. We communicate completion, or explain any specific reason that limits or delays deletion and any applicable right to challenge it. Copies in backups must be deleted or expire through the applicable backup process, remain restricted from normal use and not reintroduce deleted information when restored. Where applicable law requires retaining particular records, we retain only that scope for the required period and explain the basis where legally permitted. Contact us for the retention and backup details applicable to your request.

5. Facebook, Instagram and WhatsApp permissions.

You can remove SM Gateway access through the connected platform’s app or business-integration settings, or ask an authorized business administrator to revoke access to the relevant asset. Removing access stops future authorized access according to the platform’s behavior; it does not itself confirm deletion of information already stored by SM Gateway. Send the deletion request above to have that information removed. We also act promptly on valid deletion requests received from Meta. This page provides user instructions; it is not an automated deletion callback endpoint.

6. Information held by other parties.

Deletion from SM Gateway does not delete your Facebook, Instagram or WhatsApp account, messages held independently by Meta or another participant, or copies independently exported and held by a customer business. Those parties handle their own records under their policies. If you messaged a business using SM Gateway, you may contact that business as well; you can still contact us directly so we can identify the data and coordinate the request.

7. Deletion when data is no longer needed.

In addition to individual requests, Meta platform data is deleted as soon as reasonably possible when no longer needed for its permitted purpose, when the applicable customer account or service ends, or when Meta or applicable law requires deletion. A legal retention exception applies only where a specific legal or regulatory obligation requires keeping the data.

Privacy and data-deletion contact.

For access, correction, deletion, privacy questions or security reports, use the privacy request email below. You do not need an active account to submit a request.

See the data-deletion instructions for the information to include.