Create your account first. Plan selection and subscription management belong inside your SM Gateway workspace.
Create your accountPrices are in AED per workspace per month, excluding VAT. Pay monthly, or save with annual billing. The website does not take payment.
AED 150 / monthor AED 120 / month billed annually
A shared inbox for a small team on WhatsApp and Facebook Messenger.
Compare featuresCreate an account ↗AED 499 / monthor AED 349 / month billed annually
More channels, AI replies, workflows, business data and the API.
Compare featuresCreate an account ↗AED 999 / monthor AED 849 / month billed annually
Unlimited team and channels, business-system connectors and scheduled messages.
Compare featuresCreate an account ↗Start from any plan. We adjust the modules and limits for your workspace.
Contact us ↗Creating an account does not purchase a subscription. Choose your plan and confirm payment terms in the application before buying. WhatsApp message fees are not included in plan prices: they are charged by Meta and paid by your business directly, using the payment method on your own WhatsApp Business account.
| Feature | Starter | Professional | Enterprise |
|---|---|---|---|
| Team & channels | |||
| Team members | 3 | 15 | Unlimited |
| Connected channels | 2 | 6 | Unlimited |
| WhatsApp and Facebook Messenger | Included | Included | Included |
| Instagram and Website chat | Not included | Included | Included |
| Branches | 1 | 5 | Unlimited |
| Inbox & customers | |||
| Shared inbox, templates and quick replies | Included | Included | Included |
| Auto-replies and business hours | Included | Included | Included |
| Contacts, leads and tasks | Included | Included | Included |
| Sales pipelines | 1 | 3 | Unlimited |
| Handoff teams and escalation | Not included | Included | Included |
| AI & automation | |||
| AI repliesper month | Not included | 2,000 | 20,000 |
| AI answers from business knowledgeper month | Not included | Not included | 5,000 |
| Workflow builder | Not included | Included | Included |
| Campaign recipientsper month | Not included | 10,000 | Unlimited |
| Business data & integrations | |||
| Lookup tables from Sheets or Excel | Not included | 3 | 20 |
| Change-rule messagesper month | Not included | 2,000 | 20,000 |
| API and webhooks | Not included | 2 keys · 20,000 requests/month | 10 keys · 200,000 requests/month |
| Business-system connectors | Not included | Not included | 5 |
| Scheduled messages | Not included | Not included | Included |
| Real-estate matching | Not included | Included | Included |
| Reports & data | |||
| Reports | Included | Included | Included |
| Agent activity and chat logs | Not included | Included | Included |
| File retention | 90 days | 1 year | Unlimited |
Limits apply per workspace. Monthly allowances reset each month. Channel connections also depend on each provider’s eligibility and approval. Custom plans can change any value above.
Start by creating an application account. Compare what each plan includes in the table above, then choose a plan in your workspace. No demo appointment is required.
Plan prices are listed above. Billing terms are confirmed in the application before you subscribe, and the website does not collect payment details.
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